This chapter will provide a summary of all that the course will entail.

The SDR Course Overview

SDR Training Course Introduction PDF

You'll understand the role of an SDR in an organization and the importance of SDRs in generating leads and qualifying prospects.

Introduction to Sales Development

Introduction to Sales Development PDF

Effective communication skills for sales and the importance of active listening and empathy in sales conversations.

Effective communication in Sales

Effective Communication in Sales PDF

Effective Communication Skills

Identifying the stages of the buyer's journey
Understanding the SDR's role in each stage of the sales funnel


Understanding the Sales Funnel

Understanding the Sales Funnel PDF

Importance of prospecting in sales development
Identifying target markets and ideal customer profiles

Introduction to Prospecting

Introduction to Prospecting PDF

Different prospecting methods: cold calling, emailing, social selling
Crafting personalized outreach messages


Prospecting Techniques 1

Prospecting Techniques 2

Prospecting Techniques 

Introduction to CRM software
Understanding the role of CRM in sales development



Sales Tools and Technology

Importance of follow-up in sales development
Developing a follow-up cadence
Nurturing leads through the sales funnel

Effective Follow-Up Strategies

Common objections in sales and how to overcome them
Techniques for handling objections effectively

Overcoming Objections

The Sales Development Representative (SDR) Course is designed to give you the best foundation to kick-start your career as an SDR. 

The SDR Course

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The SDR Course

Leelee Ideh

Course content